Privacy policy

LEVANTE FERRIES Privacy Policy

Levante Ferries M.C., member of the IONIAN GROUP, is committed to respecting your privacy when using our services while complying with applicable European General Data Protection Regulation (GDPR 2016/679) and applicable Greek data protection laws.

We observe all legitimate data processing principles such as legitimacy, objectivity, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, confidentiality and accountability. We protect and safeguard the rights of visitors to our websites and our passengers on information, access, correction, deletion, processing limitation, data portability, objection and non-automated decision-making based on profiling.

You can visit our web sites without disclosing any personally identifiable information about yourself (although we may use cookies and collect other non-personally identifiable information about your browsing activity).

You should read this notice in conjunction with the terms and conditions of use for Levante Ferries websites, your booking via us of ferry tickets or other product/service. This policy does not apply when you book tickets via third party websites which are liable for respecting user privacy.

Personal Information Collection

We endeavour to collect and use your personal information only with your knowledge and consent, where necessary, and typically when you order and subsequently use products and services, make customer enquiries, register for information, newsletters or other promotional services.

The type of personal information we may collect could include, for example, your name and postal address, date of birth, gender, telephone and fax numbers, email address, IP address, credit/debit card information; vehicles’ or motorbikes’ license plates, vacation preferences and other information collected on registration or through surveys. If you choose to provide us with your personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.

If you choose to provide us with your personal information, be assured that we will process it only for certain purposes that were disclosed to you at the time of collection and subject to any special terms or preferences you have indicated to us. Upon expiry of its processing purpose, our data is deleted or anonymized, subject to the retention obligations of the applicable tax and shipping legislation.

How will we use your information?

We may use your information for a number of purposes which includes: Greek laws on passenger transport and safety at sea, for legitimate purposes such as for processing or annulling your orders, delivering your tickets, managing and administering your account and informing you about any changes in departure timetables of our vessels, or about new our products or services.

We may also use your data your products or information requested by you; responding to complaints or account enquiries; verifying your identity when required (you may lose your ticket password or security information for example, and we may then need to ask you for other 'identifiable' information to protect your data from unauthorised access).

We may also undertake market and product analysis based on your use of our services and products. We may contact you with information about new developments, products, services and special offers by telephone, SMS, email, fax and the world wide web based on your preferences.

We may also tell you about the products and services of carefully selected third parties and allow you to receive advertising and marketing information from those selected third parties without passing control of your personal information to the third party.

For example we may send you information with your ticket, or you may simply receive an advertisement via email according to any preferences indicated by you and/or according to your interests. This helps us to make you aware of products and services that we may have specially negotiated for our own customers and which may be of individual interest to you.

You acknowledge that by providing data to us, you consent to the processing of your data in accordance with this Privacy Policy Statement. However, you can contact us at anytime to have your details removed from lists used by us for direct marketing purposes, to update your information or to otherwise tell us how you would like to receive information about our and/or third party products and services.

When will we disclose your information to others?

We may disclose information about you, your account and booking history to the supervising ministry or to the competent port authorities and companies within Levante Ferries /IONIAN GROUP for the purposes and subject to the terms of this Privacy Policy Statement.

Please note that Levante Ferries does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is necessary to deliver the products and services ordered or used by you. For example, we may disclose your data to a bank, payment provider or credit card company to the extent necessary to validate your credit card details and obtain payment when you buy a product or service. It may also be necessary to pass your data to the organisation from whom you have ordered any products or services.

Levante Ferries may also be obliged to disclose your personal information to meet any legal or regulatory requirements or obligations in accordance with applicable law.

Cookies

We may use cookies to record details such as a user identity and general registration details on your PC. This helps us recognise you on subsequent visits so that you don't have to re-enter your registration details each time you visit us and allows us to carry out those activities mentioned in the above section "non-personally identifying information".

Depending upon the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis or (ii) you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security.

Access to your Information

You can exercise before our company your rights on access, correction, deletion, processing limitation, data portability, objection or communicate with us at any time to obtain details of the personal information we may hold about you by sending us an email to privacy@ioniangroup.com or use our physical address: Leof. El. Venizelou 280, Kallithea 176 75, tel. 210 9499400 for the attention of Privacy Department.

You can also ask us to rectify, amend or erase your data, if legally possible, eventually withdraw your consent for marketing communications or modify your contact details.

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Information Security

Levante Ferries is constantly reviewing and enhancing its technical, physical and managerial procedures and rules, such as encryption of payment details in order to protect your personal data from unauthorised access, accidental loss and/or destruction..

Our booking and ticketing systems have been redesigned to safeguard your privacy rights according to the privacy by design and privacy by default rules.

Privacy Support

Levante Ferries reserves the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and Greek privacy legislation. However, we will always keep this Privacy Policy up to date on our websites on purposes of satisfying consumer and passenger transparency rules.

Transaction Security

For the protection of your personal data the IONIAN GROUP applies automatic encryption. Your data are transmitted in an ENCRYPTED form. IONIAN GROUP uses secure encryption methods and the most widely accepted security protocols in order to ensure security for web applications (SSL, HTTPS κτλ). Approved security certificates are used for user access. The security certificates use the encryption technology SSL v.3. (minimum) (Secure Socket Layer). Confidentiality is ensured by the encryption of all messages at SSL Record Protocol level. In addition, it provides mandatory verification of the server’s identity and optional verification of the client’s identity, through valid certificates by trustworthy Certificate Authorities. SSL is a global Internet standard and provides encrypted SSL communication, which is based on a symmetric and asymmetric encryption key. The specific key is stored at the consortium’s servers accessible only by specified System Administrators.